I'm a customer experience architect designing for the mobile channel. Finally, I've scraped some time from my schedule to start this blog. I'll also be developing the site at www.sociomobile.com.
Performance is innate to the mobile experience, not just as in phone, but most wireless experiences. I attended the Pervasive Computing conference in Toronto this May where Adam Greenfield gave the keynote. A story he told prompted this post.
The iPhone is definitely the most prominent and illustrative harbinger of a new visceral language that might usher in the age of truly ubitiquous interaction with customers. Apple has already been forming their "multi-touch gesture dictionary" patents:
The Nintendo's sensor enhanced wireless controllers make the Wii a revolution in gaming. Games as historical and timeless as bowling and tennis have become restablished as sociable classics by the revolutionary and gestural new tasks the the Wii asks from a customer. As this customer says, "It's physical"
We have probably only begun to see the what other countries have been witnessing for a few years now. It's predicted as when, not if.
Designing for the performative context between the customer and their device is paramount to ensuring they swipe, tap, beam, and scan their way into a usable relationship with the institutions they are already familiar with.
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